CallGroup replaces outdated paging and locating services with an intuitive, visual system. Our web-based calendar allows group members to make changes to the call schedule knowing that incoming calls will be redirected in real time.
Each group is provided with their own unique telephone number from which incoming calls are directed and then auto-routed to the on-call individual on their desired device.
Designed with physicians in mind, the product is ideal for any profession whose members may need to be reached at all hours, such as plumbers, locksmiths or real estate agents.
Shamus chose the entrepreneurial path as a way to create a more balanced family life. He has a B.Sc. in Electrical Engineering from Queen's University, is a licensed Professional Engineer and has worked for a number of large companies, including Bell and Alcatel-Lucent. An accomplished juggler and unicyclist, he enjoys spending his rare off-hours with his family, sharing his love of outdoor activities with his two young children.
Joe has a degree in Physics with a minor in Computer Science from the University of Waterloo. He has worked as a programmer for over 15 years and started his own company because of the flexibility and freedom that being self-employed offers. Joe loves to create fun new things and has many ideas for future projects. A self-professed jock, when Joe finds himself with some spare time he can usually be found playing some sort of sport.
Dr. Rob El-Maraghi (BSc., MD, FRCPC) is a medical oncologist specializing in the management of thoracic and gastrointestinal malignancies. He is the current Vice President of the Medial Staff at the Royal Victoria Regional Hospital and a director of the Community Oncologists of Metropolitan Toronto. He also acts as Co-Chair of the COMET Education Committee and is a Co-Chair of the annual Canadian Conference of Community Oncology (CCOCO) meeting. He is an examiner for the Medical Council of Canada and holds an appointment of Clinical Lecturer at the University of Toronto. Dr. Rob's other interests include physician advocacy and maintaining an active lifestyle.
Each user can add up to 3 phone numbers (e.g. mobile, home, pager, office extension) to their user profile. The user can change these numbers at any time.
Users can choose whether they want their 3 phone numbers to ring simultaneously or sequentially.
For any phone number, a user can select whether the system should ignore their voicemail if it answers.
Any of these options can be modified at any point to change how the next incoming call is directed.
An on-call group can create and share a read-only link to their on-call calendar, eliminating the need to share paper copies, as the link will immediately reflect all updates.
Never share your personal number again, only your CallGroup number.
"CallGroup has improved my work-life balance by eliminating misdirected phone calls from consulting physicians and nursing staff when off call. Prior to implementation of the CallGroup system, I would often receive urgent calls requesting to see a patient while in the midst of a busy clinic, while driving home, or even while vacationing with the family. Since CallGroup has come into effect, my colleagues and I have been able to make short and long term call switches seamlessly."
"CallGroup has really simplified call for my colleagues and I. The central number is great as it allows for the various services [and] hospital locating to get in touch with the appropriate on-call physician. It is very easy to change call coverage in real time. This has limited the number of steps to update the call schedule to simply entering the new physician coverage on the online calendar. It is hassle-free. I would highly recommend this service given the ease of use and excellent customer service they provide."
"My thoughts...I think the CallGroup system works very well.
I think a lot of the benefits are actually observed with those trying to contact us. One phone number is easy. No hunting around for call schedules. Easy.
From my perspective it works well and the benefits are: easy to make changes. Changes can be made at the last minute. Easy to change. Don't have to call multiple wards giving out the number of the new person on call. Very easy. Other benefit is - no erroneous phone calls from others looking for the person on call. Since going with CallGroup I don't think I have received any erroneous phone calls/pages looking for person on call."
